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April 1, 2011
More than 2,000 complaints against Cardiff buses

The number of complaints received by Cardiff Bus over 14 months exceeded 2,000, as passengers criticised drivers' attitudes, standards of driving and their failure to stop to pick up passengers.

The number of complaints received by Cardiff Bus over 14 months exceeded 2,000, as passengers criticised drivers' attitudes, standards of driving and their failure to stop to pick up passengers.

An FOI request revealed Cardiff Bus received 2,319 complaints between 1 January 2010 and 28 February 2011. The “attitude” of bus drivers received 399 complaints, while their “driving standards” earned them 378 complaints.

April 1, 2011
More than 2,000 complaints against Cardiff buses

The number of complaints received by Cardiff Bus over 14 months exceeded 2,000, as passengers criticised drivers' attitudes, standards of driving and their failure to stop to pick up passengers.

The number of complaints received by Cardiff Bus over 14 months exceeded 2,000, as passengers criticised drivers' attitudes, standards of driving and their failure to stop to pick up passengers.

An FOI request revealed Cardiff Bus received 2,319 complaints between 1 January 2010 and 28 February 2011. The “attitude” of bus drivers received 399 complaints, while their “driving standards” earned them 378 complaints.

April 1, 2011
Time for better service

WITH complaints about the city's buses at a record high, customer care needs to take a front seat.

The passengers of Cardiff are not happy. Complaints about the city’s buses remain at an undesirable level, painting a picture of the public-owned operator as bogged down by pockets of rude and unreliable service.


Figures released to The Cardiffian show the company has failed to drive down the number of complaints it receives. Something has to change.

March 31, 2011
Cardiff Buses: What do you think?

The Cardiffian has received a Freedom Of Information response from Cardiff Bus about the number of complaints made against them over the past three years.

The Cardiffian has received a Freedom Of Information response from Cardiff Bus about the number of complaints made against them over the past three years. We want to know if you have any gripes with Cardiff Bus, and if so, what are they? Rude drivers? Late/early services? Fares? Please let us know!

Fill in our questionnaire, add a comment below or tweet @cardiffian_news