The number of complaints received by Cardiff Bus over 14 months exceeded 2,000, as passengers criticised drivers' attitudes, standards of driving and their failure to stop to pick up passengers.
An FOI request revealed Cardiff Bus received 2,319 complaints between 1 January 2010 and 28 February 2011. The “attitude” of bus drivers received 399 complaints, while their “driving standards” earned them 378 complaints.
